Protection for decisions you might regret.
Give customers a simple, optional way to cover high-stakes purchases—and give your team clear rules to manage every claim fairly.
Clear terms. Simple claims. No fine print.
Rethink Cover
Checkout protection
Your order
Concert tickets
Purchased today · 14-day decision window
Your protection
Submit a claim in minutes
Track every review step
Receive a clear outcome
Moment-specific protection
Offer cover for decisions that need more confidence.
Simple, fair refund rules
State eligibility before customers commit.
Built to be shared
A better resolution can become a better story.
Built for the checkout moment
Make the protection feel as considered as the purchase.
Create a protection offer around the real decision.
Choose which purchases qualify, how much cover applies, and when a customer can ask to rethink their decision.
Put clear rules in front of the customer.
Present the decision window, eligibility, and exclusions in plain language—not after the claim begins.
Receive claims with the context already attached.
Guide customers through a focused claim flow and keep the policy details, evidence, and status together.
Close the loop with a clear outcome.
Keep payouts and decisions visible so a difficult moment ends with confidence, not confusion.
Refund rules, made visible
Trust starts before a claim is ever filed.
Protection works when the customer can see exactly what happens next. Rethink Cover puts the decisions, rules, and review status in one consistent experience.
Start with your rulesRefund eligibility
Policy RC-3921
Set the decision window and refund limit.
State the proof customers need to submit.
Publish exclusions before checkout.
Ready when you are
Give every checkout a better second chance.
Design your first regret-protection offer in draft mode, then publish it when your team is confident in the rules.
Straight answers